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	<title>thoughts from the test eye &#187; judgment</title>
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	<description>by rikard edgren, henrik emilsson, martin jansson and friends</description>
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		<title>The Importance of Resolution in Bug Systems</title>
		<link>http://thetesteye.com/blog/2009/06/the-importance-of-resolution-in-bug-systems/</link>
		<comments>http://thetesteye.com/blog/2009/06/the-importance-of-resolution-in-bug-systems/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 12:06:54 +0000</pubDate>
		<dc:creator>Rikard Edgren</dc:creator>
				<category><![CDATA[Documentation]]></category>
		<category><![CDATA[bugs]]></category>
		<category><![CDATA[judgment]]></category>

		<guid isPermaLink="false">http://thetesteye.com/blog/?p=303</guid>
		<description><![CDATA[<img src="http://thetesteye.com/blog/wp-content/uploads/documentation.png" width="48" height="48" alt="" title="Documentation" /><br/>This post was triggered by blog post Resolved as Not Repro - http://thetesteye.com/blog/2009/06/resolved-as-not-repro/ I believe that bug systems too often are used with onlý a this-project-right-now approach, where you care most about just getting all items dealt with. This is perfectly fine for one-off type of projects, but does not work fully for software where the [...]]]></description>
			<content:encoded><![CDATA[<img src="http://thetesteye.com/blog/wp-content/uploads/documentation.png" width="48" height="48" alt="" title="Documentation" /><br/><p>This post was triggered by blog post Resolved as Not Repro - <a href="http://thetesteye.com/blog/2009/06/resolved-as-not-repro/">http://thetesteye.com/blog/2009/06/resolved-as-not-repro/</a><br />
I believe that bug systems too often are used with onlý a this-project-right-now approach, where you care most about just getting all items dealt with.<br />
This is perfectly fine for one-off type of projects, but does not work fully for software where the bug system is (one of) the most important sources regarding quality information.</p>
<p>Since I use a holistic-subjective approach to testing, I need to consider both now-and-then, and also me-and-everyone-else.<br />
Testers, developers et.al will treat bugs differently if they are resolved As Designed, or Fixed, or External, or Worksforme, or Not Repro, or Invalid, or Postponed, or Won&#8217;t Fix or Duplicate. <br />
At the end of this project, or next version, I might look again at all bugs set as Not Repro, or re-verify the most important Fixed bugs.<br />
If there are many By Design issues, some usability folks might look into the details, and consider new approaches for the area.<br />
Support people might search for information, and act differently depending on the solution of the related bug.<br />
And also people that think that metrics matter, might be even more deceived, if the resolutions aren&#8217;t the correct ones.</p>
<p>My point is, you can&#8217;t really know how the information may be used, so do your best.</p>
<p><a class="a2a_dd addtoany_share_save" href="http://www.addtoany.com/share_save"><img src="http://thetesteye.com/blog/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share/Bookmark"/></a> </p>]]></content:encoded>
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		<slash:comments>3</slash:comments>
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		<title>Measurements/Metrics/Analysis/Judgment</title>
		<link>http://thetesteye.com/blog/2008/06/measurementsmetricsanalysisjudgment/</link>
		<comments>http://thetesteye.com/blog/2008/06/measurementsmetricsanalysisjudgment/#comments</comments>
		<pubDate>Fri, 13 Jun 2008 13:14:00 +0000</pubDate>
		<dc:creator>Rikard Edgren</dc:creator>
				<category><![CDATA[People]]></category>
		<category><![CDATA[judgment]]></category>
		<category><![CDATA[metrics]]></category>

		<guid isPermaLink="false">http://thetesteye.com/wordpress/?p=61</guid>
		<description><![CDATA[<img src="http://thetesteye.com/blog/wp-content/uploads/people.png" width="48" height="48" alt="" title="People" /><br/>At www.context-driven-testing.com you can read &#8220;Metrics that are not valid are dangerous.&#8221; I believe this is true, but I would rather prefer &#8220;Metrics are dangerous.&#8221; Uninterpreted measurements are not bad by themselves, but when value is added to them, they become metrics, and dangerous because they state specific things without considering a lot of other things, that [...]]]></description>
			<content:encoded><![CDATA[<img src="http://thetesteye.com/blog/wp-content/uploads/people.png" width="48" height="48" alt="" title="People" /><br/><p>At <a href="http://www.context-driven-testing.com/" target="_blank">www.context-driven-testing.com</a> you can read &#8220;Metrics that are not valid are dangerous.&#8221;<br />
I believe this is true, but I would rather prefer &#8220;Metrics are dangerous.&#8221;</p>
<p>Uninterpreted measurements are not bad by themselves, but when value is added to them, they become metrics, and dangerous because they state specific things without considering a lot of other things, that actually might be much more important.<br />
If measurements are used together with knowledge of details, you might have an analysis that is fruitful.<br />
But at many times, sound judgment not only is enough; it is better.</p>
<p>Measurements/Metrics are probably useful for dead things, like manufacturing objects, but m/m are not good for complex things involving people, e.g. software testing. Metrics uses numbers to reduce the complexity and thereby the &#8220;truth&#8221; disappears.</p>
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